Excellent service @ Cactus Aviation!
#1
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Excellent service @ Cactus Aviation!
I called over to Cactus Aviation to order a throttle arm for my 3W157. Jeff called me right back and said he could help me out, but said they didn't cost that much and that he would send me one for FREE.
I didn't believe it but 3 days later 2 arms and some exhaust gaskets for my engine showed up at my house-FREE! I have bought a couple of engines from Cactus in the past and have been satisfied with the service I recieved-but NEVER been treated this good. Lots of people are quick to complain about things when they are not exactly perfect, but i'm even quicker to praise great service. I won't buy a gas engine anywhere else.
Way to go Jeff!! Thanks for the EXCELLENT service!!
Ron Lindsey
I didn't believe it but 3 days later 2 arms and some exhaust gaskets for my engine showed up at my house-FREE! I have bought a couple of engines from Cactus in the past and have been satisfied with the service I recieved-but NEVER been treated this good. Lots of people are quick to complain about things when they are not exactly perfect, but i'm even quicker to praise great service. I won't buy a gas engine anywhere else.
Way to go Jeff!! Thanks for the EXCELLENT service!!
Ron Lindsey
#3
My Feedback: (34)
RE: Excellent service @ Cactus Aviation!
He fixed up my 3W50 after spending a couple of hours on it and got it running.....good service, fair price.
Now I think I 'fried' the engine and have to send it back .....overheated it I guess; can not believe there wasn't enough air passing thru the cowl!
Now I think I 'fried' the engine and have to send it back .....overheated it I guess; can not believe there wasn't enough air passing thru the cowl!
#4
RE: Excellent service @ Cactus Aviation!
Maybe they are turning things around over there, then. I am still out over $200 because of Bobby at Cactus Aviation. I won't go into all the dirty details again, but he is a thief and lacks integrity. I won't buy anything else from 3W again. Gerhard over at Aircraft International is a little gruff on the phone, but he does great work on the engines. However, it's expensive.
No offense intended to others at Cactus who may be decent people, but Bobby is NOT a good guy.
**EDIT - I went back and found the thread, and it was more like $180 that I lost: http://www.rcuniverse.com/forum/m_82...tm.htm#8255033
No offense intended to others at Cactus who may be decent people, but Bobby is NOT a good guy.
**EDIT - I went back and found the thread, and it was more like $180 that I lost: http://www.rcuniverse.com/forum/m_82...tm.htm#8255033
#5
My Feedback: (243)
RE: Excellent service @ Cactus Aviation!
ORIGINAL: Patto
Maybe they are turning things around over there, then. I am still out over $200 because of Bobby at Cactus Aviation. I won't go into all the dirty details again, but he is a thief and lacks integrity. I won't buy anything else from 3W again. Gerhard over at Aircraft International is a little gruff on the phone, but he does great work on the engines. However, it's expensive.
No offense intended to others at Cactus who may be decent people, but Bobby is NOT a good guy.
**EDIT - I went back and found the thread, and it was more like $180 that I lost: http://www.rcuniverse.com/forum/m_82...tm.htm#8255033
Maybe they are turning things around over there, then. I am still out over $200 because of Bobby at Cactus Aviation. I won't go into all the dirty details again, but he is a thief and lacks integrity. I won't buy anything else from 3W again. Gerhard over at Aircraft International is a little gruff on the phone, but he does great work on the engines. However, it's expensive.
No offense intended to others at Cactus who may be decent people, but Bobby is NOT a good guy.
**EDIT - I went back and found the thread, and it was more like $180 that I lost: http://www.rcuniverse.com/forum/m_82...tm.htm#8255033
EXCHANGES & RETURNS
Exchanges and returns must have a return authorization prior to return. Contact Cactus Aviation Models LLC at 520-721-0087 to receive a return authorization. Returns may be made within 30 days in new condition, original carton, unfilled warranty cards, and all paperwork including a copy of the invoice. Failure to comply with these specifications will result in denial of refund, additional charges or 20% restock fee. No returns shall accepted after 60 calendar days. Special orders are not returnable. NO COD returns/exchanges accepted. Shipping and handling charges are not refundable. Please allow 10 business days for processing of exchanges or returns.
Sometimes Bobby isn't easy to get hold of but sending the engine back without an RMA is probably why the CC company went no further. $180.00 isn't chicken feed and understand your position, however a friend and I have had excellent parts and service dealings with Bobby and will continue to do so.
#6
RE: Excellent service @ Cactus Aviation!
I would have happily included an RMA number, but Bobby wouldn't take my calls, respond to voicemails, or respond to emails. When I initially did get him on the phone, he told me to send it to him, and then told me later he would refund the money.
I never ordered the engine he sent me in the first place. It's all covered in the other thread. I don't want to hijack this one. I'm glad the original poster had such good luck with Cactus, and I hope they are turning over a new leaf. I'm soured for life, unfortunately. The good Lord says I must forgive, but he doesn't say I have to forget.
-Pat
I never ordered the engine he sent me in the first place. It's all covered in the other thread. I don't want to hijack this one. I'm glad the original poster had such good luck with Cactus, and I hope they are turning over a new leaf. I'm soured for life, unfortunately. The good Lord says I must forgive, but he doesn't say I have to forget.
-Pat
#8
RE: Excellent service @ Cactus Aviation!
ORIGINAL: tailskid
He fixed up my 3W50 after spending a couple of hours on it and got it running.....good service, fair price.
Now I think I 'fried' the engine and have to send it back .....overheated it I guess; can not believe there wasn't enough air passing thru the cowl!
He fixed up my 3W50 after spending a couple of hours on it and got it running.....good service, fair price.
Now I think I 'fried' the engine and have to send it back .....overheated it I guess; can not believe there wasn't enough air passing thru the cowl!
#9
RE: Excellent service @ Cactus Aviation!
ORIGINAL: Tony Hallo
I understand that Catctus is under new ownership, Bobby is out.
I understand that Catctus is under new ownership, Bobby is out.