Great Services from Peak Model of New Zealand
10-23-2013, 09:43 AM
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Join Date: May 2004
Location: Thornhill,
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Great Services from Peak Model of New Zealand
Disclaimer: I am not related with Peak Model, neither do I have any business dealings with Peak Model apart from being a happy customer.
I ordered a 3D combo from Peak Model several weeks ago, and Catherine, must be one of the Customer service reps e-mailed me that some of the components are out of stock but they are following up with the supplier.
She gave me couple of options, a full refund, or for them to ship the order followed with the missing parts in another shipment. She told me that the wait would probably be a week or so.
That being the circumstances, I decided to wait for the arrival of the other parts. While this was happening, I decided to change my order to add different parts but delete some parts that have already been packed.
Catherine worked with me throughout, and changed the order to reflect what the final order was.
Communications of the order status were frequent, and I was informed of the tracking # when the parcel was shipped, and received it yesterday with signature receipt.
All the contents were checked and just like what I ordered. What a plesant experience. I am very happy.
Thank you Catherine, and Peak Model. I will buy from this company again.
Alex
Thornhill, Ontario
I ordered a 3D combo from Peak Model several weeks ago, and Catherine, must be one of the Customer service reps e-mailed me that some of the components are out of stock but they are following up with the supplier.
She gave me couple of options, a full refund, or for them to ship the order followed with the missing parts in another shipment. She told me that the wait would probably be a week or so.
That being the circumstances, I decided to wait for the arrival of the other parts. While this was happening, I decided to change my order to add different parts but delete some parts that have already been packed.
Catherine worked with me throughout, and changed the order to reflect what the final order was.
Communications of the order status were frequent, and I was informed of the tracking # when the parcel was shipped, and received it yesterday with signature receipt.
All the contents were checked and just like what I ordered. What a plesant experience. I am very happy.
Thank you Catherine, and Peak Model. I will buy from this company again.
Alex
Thornhill, Ontario
