sebhitman

First time you contact them it takes 2 to 4 days to get a response....
they send you parts for warranty.....


then i bought 3 other HPI CAR brand new... i ask them for parts and that i have a problem with one of my g3.0 motor that is still under warranty

they don't reply at all....

is it because it's christmas time?.... and they can't reach both ends?

if i remember correctly i contacted them 3 times , and that was way before christmas.


Is that 'NORMAL procedure from HPI?'
or they think you just want Free parts & ignore you?

xzavin

Better than Tamiya ^_^ they still havent gotten back to me for 3+ months but yeah same thing happened with RCMart to me, they didn't get back to me for awhile, I sent and called a few times (sent E-Mails) don't worry try again soon they will work it out, good luck.

DaveG55

Never tried to call HPI but most of the RC makers are great about helping and supplying replacement parts. I have personal experience with Traxxas, Losi, Dynamite, Duratrax and HobbyZone all with very satisfactory results. I once recieved a complee replacement engine even though the one that failed was purchased of of E-Bay. I also recieved a completely new plane (small electric) just because the rx failed.
Bottom line, give HPI a chance to get through a busy holiday season. After all, Christmas is the time of year when thousands of complete newbs get hobby grade RC's and promptly break them

SAVAGEJIM

Yes, the holidays are a major reason why RC companies are not responding very quickly.

Try to call HPI, in teh US, 949-753-1099, M-F, 0730 to 5pm pacific time

redfisher1974

I have to ask as i see it so often in here,..spelling the as "teh" is that a mistake or is it some kind of new lingo?

SAVAGEJIM

Yeah, its the new fad! Everyone misspell "teh"!

Nah, it is a very common typing mistake.

When digging through my HPI manual for teh customer service manual so I can find teh ph# for the guy who needed to contact HPI, I saw that even HPI typed "teh" inside the manual!

redfisher1974

Thats cool.....just had to ask as some people misspell it over and over in the same thread

DaveG55

I think it's just a matter of teh fingers going faster than teh brain
Either that or our fingers are becoming dyslexic...

HJJFFFAA

Try reading my Kyosho manuals. You will have NO idea what they are trying to say.

SAVAGEJIM

I read a Mugen manual, one of their really old ones, and teh translation into English was horrible. Trying th understand how to contact the customer services was excruciating.

HJJFFFAA

I just ended up getting the Japanese kid across the street to read it. Spanish also sucked really bad, considering they attempted to use English conventions that didn't exist.