dkf1979

I ordered a Katana GS 40 from OMP about 3 months ago. At the time of ordering I recieved a message saying that a free Tetherite landing gear would be included with my order. When the plane arrived, the landing gear was not included. I sent a message notifying OMP of my problem They responded saying to include my address in the message and they would get it shipped to me right away. It's now been about 3 months and I still haven't recieved my landing gear. I've sent the message to them 6 times and can't seem to get a response. Can someone help me on here?
Thanks,
Dan

dkf1979

Hello-ello-ello-llo-lo!!

AFSalmon

My Feedback: (3)

Dan, we sent you a PM back to you yesterday first thing. I will tell you neither John nor I have any record of your six emails nor any knowledge of free gear with the Katana ARF. What email address are you using and what message did you receive about getting free gear because we looked all through the OMP emails and there is nothing at all. Who made a deal for free gear with you as this is not something we would normally do. As you can see from the website we do offer the tetherite gear as an aftermarket option for the Katana for only 10 bucks. If we screwed up we'll fix it but again, this is all news to me! The OMP email is "[email protected]". Please use that for proper correspondence.

dkf1979

I didn't revieve a PM from you guys. Here are the records of the emails that were sent. I've sent the first reply on this page (the last reply I made to OMP) about 4 or 5 times.

----- Original Message -----
From: Dan
To: Dion Cini, Team OMP
Sent: Sunday, April 03, 2005 8:25 PM
Subject: Re: Accel Katana


Hello. I ordered a Katana from you guys about a month ago. I was told that you would include a free tetherite landing gear with the plane. When I recieved the plane, the tetherite gear was not included. I emailed you asking about it, and you said to include my address and you'd send one out to me right away. Since sending my address to you, I haven't heard back from you or recieved the landing gear. Any word on it? I'm not very happy at all with the stock landing gear. The plane on the other hand is just awesome! It's a blast to fly. Lately I've only had to bring one plane to the field! My Katana!
Anyways, I'll include my address again in hopes of revieving the tetherite landing gear.
Thanks,
Dan

----- Original Message -----
From: Dion Cini, Team OMP
To: Dan
Sent: Thursday, March 10, 2005 4:27 AM
Subject: Re: Accel Katana


Sorry about that. Sometimes they miss the message.

Send me your address and I'll get you a pair right out.

Dion
----- Original Message -----
From: Dan
To: Dion Cini, Team OMP
Sent: Wednesday, March 09, 2005 10:46 PM
Subject: Re: Accel Katana


I recieved my Katana today. Very fast shipping. The airplane looks great so far. I didn't recieve the tetherite landing gear though. All it has is the aluminum landing gear that comes with the ARF. I know it was a free add on, but I was a little disappointed not to recieve it.
Thanks,
Dan
----- Original Message -----
From: Dion Cini, Team OMP
To: Dan
Sent: Saturday, March 05, 2005 4:34 PM
Subject: Re: Accel Katana


Just put in the notes, free Tetherite landing gear as per Dion RCU promo when you checkout!

Thanks!
----- Original Message -----
From: Dan
To: [email protected]
Sent: Saturday, March 05, 2005 5:10 PM
Subject: Accel Katana


Hey, I'm going to go with the katana. How do I go about getting the tetherite landing gear included? Didn't know if I should just place the order, or if I needed to talk to you first.
Thanks,
Dan

STLPilot just sent you a private message at 3/4/2005 9:35:07 AM:

~~~~~~~~~~~~~~
RE
~~~~~~~~~~~~~~

If you want the Accel ARF ... we will throw in a free pair of Tetherite landing gear.

If you want it ... let me know. Or discounts on any OMP planes.

[email protected]

STLPilot

My Feedback: (21)

Send your address to [email protected] and we'll get them right out.

Or if you want to post it right here.

dkf1979

Just as I thought. All squared away. Top notch customer service!
Thanks guys!
Dan

AFSalmon

My Feedback: (3)

Thanks Dan, I guess the lesson learned for us is "don't use the note field in PayPal for special deals"!

Jerseymac

Help!
I received my Aerofly pro yesterday but didn't receive the Futaba interface adapter.
It was ordered at the same time (22 Apr) and used Paypal to pay for both.
Needless to say, sim is useless without the interface cable.
Nobobdy answered the telephone numbers yesterday or today.
Tried the sales number and the NY regional number but just get an answering machine.
Nobody answered my email or PM either.
Only reason I am putting this on RCU is that, maybe if somebody sees this, they can ship the adapter out today.
I'll even pay for overnight delivery if I have to.
Sold my Realflight sim when I received the Aerofly, but I guess I should have looked in the box before I did.
Now I am stuck with nothing... [&o]
Thanks
Lynn MacCarty
[email protected]
732-688-2159