kirkj

My Feedback: (61)

I have had a kit on order at golden west models for a l-o-n-g time. it was pre-paid and now its 4 months past quoted delivery. every time i call i get the same thing "its almost ready, it will go this week, waiting on 1 part" is anybody else having problems, or can offer some insight?

tschuy

My Feedback: (1)

Anybody who has to wait for four months with little or no communication initiated by the supplier of a kit or comes up with weak excuses as to why the kit hasn't shipped yet I won't do business with. To me two and maybe three months with good communication is fine. But four, no, I'd get my money back. There's no excuse for four months delay. Period...

Cheers,

EASYTIGER

My Feedback: (119)

Then you won't have a GWM Mig 17, or Stealth, Tweety Bird, or any of their other rare models. Guess you will have to wait till Great Planes makes one, and everybody has one already.
I have never heard anybody say one bad thing about Tad at GWM, if he is waiting on one part, I would say he's probably just waiting on one part.

tschuy

My Feedback: (1)

Won't even go there Easytiger... I've seen your flames before and it's not worth it to me to feed them for you. But the bottom line is that when a kit supplier supplies a delivery date and doesn't live up to it (4 months late) and fails to communicate with his customers it's bad for business.
If communication had been supplied to kirkj "from" GWM without the customer having to chase them down, then I'll be the first to retract my remarks. Why hold the whole kit for just "one" part? Get the bird shipped so that the customer knows that the person he ordered it from knows that he is doing everything possible.

Cheers,

kirkj

My Feedback: (61)

I WOULD LIKE TO CONFIRM THE ABOVE. i have never been contacted by Tad. it is always me who calls, and then the storys start. i agree that these are one of a kind kit subjects, and i am excited to get it (i hope, or a refund) but i sent the company over $2K for a kit that i know nothing about as far as quality, completeness etc. and it aint lookin good so far.....

tschuy

My Feedback: (1)

Then I have nothing to retract. Tad, your up buddy...What's going on and is there something that someone can help you out with?

Bottom line is that this hobby means a lot to everyone. To some, more than anyone will ever understand. The R/C kit business is also one one the most difficult businesses to keep going. Margins are extremely tight and often money is lost trying to keep a shop going. So be up front and let folks know and we'll all help each other.

Cheers,

Wayne22

My Feedback: (2)

...ahhhh, but did they set a delivery date?

lear35

My Feedback: (8)

In this hobby, a company's reputation is everything. Good reputations are earned and earned daily through excellent service to it's customers. Your transaction has been handled very poorly and is very poor form for Golden West. There is no excuse for this, period!

kirkj

My Feedback: (61)

yes, they gave a date of 12-31-04, when i sent them the $$

tschuy

My Feedback: (1)

Maybe there are some underlying problems then....

Tad it's up to you buddy....



Cheers,

-JC-

My Feedback: (26)

Tim,

Tad is a stand up guy and I would prepay without a problem. I agree that 4 months is a long time, but I am sure there is a valid reason. Like so many other r/c businesses I think Tad is running a one man show, so it does not take much to upset a delivery schedule.

my $0.02

tschuy

My Feedback: (1)

Hi John,

I'm sure Tad is a great guy and does his best to live to those obligations that he makes. But not communicating with his customers unless chased down, sends the wrong message to everyone. I'm sure that had he took it upon himself to contact those customers waiting for a kit via a phone call, e-mail or written letter, I'm sure that this thread wouldn't have even been posted. Non-action speaks negatively to a whole bunch of people, which in the long term will affect sales of his product and certainly damage his reputation. I know that running a one man show is difficult. I've dealt with purchasing products from one man shows and waiting for a first class product much longer then most folks would put up with. But when things were delayed due to circumstances beyond their control, or production problems, he was up front and took the self initiative to let folks know and communicated with them.

My 2 cents worth...

J. Campbell

My Feedback: (31)

This has often been a problem in the jet world, I think it is that there is not a HUGE demand and kits are often built as ordered. But they at least should live up to their promises or call customers when they cant. Heck it has happend to me more than once, I had to cancel a set of Retracts from a retract company after 6 months of no show. I also ordered a Bob Park, Cheetah a LONG time ago when i first got interested in jets, NEVER recieved it, NEVER not a peice of plastic, wood or even a box!! Russ

Jetkopter

My Feedback: (1)

I have to second what John said. Tad will deliver. This is not the first time hes been late and Im sure it wont be the last. He is a one man band.

foster4u

My Feedback: (112)

I don't understand why this thread is allowed to stand after I was threatened with being banned when I posted a complaint about a company that I Paid $5300 for a plane that was built and only required shipping on 11-08-04 and I am still waiting. I was warned about bashing and ruining someones "good name" by the ADMIN. but I see this companys name all over this thread and it still stands.
I agree that if a company takes your money then they should make every effort to keep you updated on the status of your purchased product otherwise don't take the money until it is boxed and ready to ship.

Flyjets

My Feedback: (51)

Gentlemen

I encourage all of you to let your opinions be known but when you criticize someone and the information is unsupported then it can not remain.

Golden West Models has a fine reputation as do many other companies in the Jet World. Why is it if someone doesn't answer an E mail right away or update a website you guys are ready to jump on the band wagon and complain about that company on RCU.

If you so unhappy with Golden West Models then E mail them and get your money back. I have waited far longer then 4 months to get Engines and Airframes from companies all over the world.