edgreenlee

My Feedback: (314)

recently bought a 1/3 sukhoi.......arrived - had very small crack on edge of canopy...called horizon...- they didnt ask me where i got it...didnt ask me for a copy of my receipt......all they asked me for was my address so they could send a replacement right away......now that is good service!.....other manufactures should take note

Scott G

I had similar good service from TowerHobbies. I had a Sea Fury cowl crunched in shipping. They offered to fedex a replacement, which I declined as it isn't needed until late in the build. I didn't even need to send my crunched one in...

Couldn't have been more pleased with the service.

scott

Flying Scotsman

http://rcuniverse.com/showthread.php...858&forumid=57

You will find plenty of supporters here!

tailskid

My Feedback: (34)

I'm glad to hear good news like this instead of all the bashing

Jerry

rslstft

My Feedback: (10)

I too would like to add my 2 cents worth about Horizon Hobby's customer service. I have been on the phone with them several times and they have been nothing but helpful. I couldn't make up my mind about a JR radio system that I ordered, so they sent everything and had me return the stuff I didn't want. Pretty unbelievable! Now, if you have something good to say, you possible should let Horizon know as most people never bother to give compliments just complaints. They should know what a great service they provide for us modelers.

jglp3-delete

My Feedback: (1)

I recently sent in 2 4131 servos for repair, stripped gears. Horizon repaired and checked them out for FREE!
They've redefined customer service.